Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerBot has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with an expedited replacement part or quick setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine – even before you’ve sent yours back – so you can be back up and running in no time.